Customer Experience


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Reviews For DoubleTree by Hilton Hotel Portland, ME | Average Rating:

  • by Kim Sava on 08/29/2021
  • Rating:1 Star Rating: Poor
  • Yikes where to start. Staying here for business, I understand there’s a staffing shortage but if that’s the case, don’t sell to capacity. Sell to what you can handle. My room was NOT cleaned, checked in and came up to what I’m hoping was beard hair all over the sink, grease and cup stains on the nightstands and enough hair in the bed to make a wig. No housekeeping around to help get new sheets, had to do it all myself and with a full size set for a king size bed. Luckily the front desk had Clorox wipes for me to clean my own hotel room…took an hour. The beauty of staying in a hotel is so you DON’T have to do this. I’ll be recommending my family stay elsewhere.
  • by Alex B. on 06/13/2021
  • Rating:5 Star Rating: Excellent
  • I have a hard time finding hotels that are comfortable and disability accommodating. The shower had a railing, the bed was comfortable, the chairs were plus-sized friendly without arms on them so that I was comfortable during my stay and not stuck just sitting on the bed! there was also plenty of seating in the lobbies and main ways that had accommodating seating. The pillows on the beds were to die for! i haven't been able to sleep at a hotel comfortably in so long, but I was pleasantly surprised! Also the staff was very warm and welcoming! My only complaint was that there was not enough handicap parking and the parking spaces were narrow but that wasn't from the hotel but because it was super full this weekend with the wedding party that we attended as well as a sporting event and conference. Will use this hotel again if we're ever back up this way!
  • by Samantha on 07/11/2021
  • Rating:2 Star Rating: Below Average
  • This place is nice enough as far as staff and cleanliness goes. But if you need a soft bed to sleep on, I wouldn't suggest coming here. The beds are extremely firm and the pillows don't offer any head/ neck support. The warm cookies offered upon check in was a nice gesture though.
  • by Carmen Alvarez on 06/05/2021
  • Rating:5 Star Rating: Excellent
  • Excellent customer service. Breakfast was great, beds were big and comfy, room was clean, spacious, with a view on the top floor, and the pool was AWESOME. Room service was DELICIOUS. EXCELLENT location with tons of stuff around and within 20 minutes from the beach. Oh, and can't forget their amazing signature hot cookies. Can't wait to come back again.
  • by Brian Gleitsmann on 07/20/2021
  • Rating:2 Star Rating: Below Average
  • The room was nice and the bed was comfortable, but there was hair all over the bathroom floor, in the sink, and in the tub. Since I had to ask the front desk for hand soaps, it seems like whoever was cleaning this room did a pretty quick job of it in the bathroom. We wiped some of it up ourselves, but YUCK! We didn't say anything at the time because it was late when we got in and didn't want to go through the hassle of changing rooms, so we just went to bed. The bed spread I might add had a couple spots with some type of black dirt on it. I generally like Doubletrees, but I'm not sure I would stay at this one again. It was certainly not as clean as other Hilton Hotels I've stayed in, and not as clean as I've come to expect. We stayed in a small motel room the night before, and it was cleaner than this room.